Privacy Policy

Introduction

SinoQi Global Trading Co., Limited respects the privacy of every person who visits this website, sends an enquiry or works with our export trading desk. This Privacy Policy explains, in plain language, what personal information we collect, why we collect it, how we handle it, how long we keep it and what choices you have. We have written it without decorative wording because privacy should be readable, not impressive.

SinoQi Global operates as an export trading house. That means most of the information we handle relates to business enquiries, product specifications, supplier records and the logistics of shipping goods to buyers around the world. We also handle a smaller amount of personal contact information so that we can answer you by name. This policy covers both.

This website is operated from Rm A5 7/F ASTORIA BLDG, 34 ASHLEY RD, Tsim Sha Tsui, Hong Kong (HK). If you have any question about this policy or about how we handle your information, you can reach us using the details in the final section.

We keep this policy under regular review. When we change something meaningful, we will update the effective date at the top of the page and, where the change is significant, we will make the change visible on the website rather than hiding it in a footer.

Scope of This Policy

This policy applies to personal information that we collect through this website, by email, by telephone and in the ordinary course of arranging export programmes. It applies whether you are a buyer, a supplier contact, a courier contact, a job applicant or simply someone who has written to us with a question.

This policy does not apply to information that has been fully anonymised so that it can no longer be linked to a person, and it does not apply to the practices of other companies whose websites you may reach through a link on this site. Those companies are responsible for their own privacy notices, and we encourage you to read them.

Where a specific agreement between us and your company contains privacy terms, those terms may add to or replace parts of this policy for that particular relationship. Where there is a conflict, the signed agreement governs for that relationship, and this policy fills the gaps.

Information We Collect

We collect information that you choose to give us and information that is generated when you use this website. The categories below describe what we typically handle.

Information you give us

• Contact details such as your name, company name, email address, postal address and telephone number.
• Enquiry content, including product specifications, quantities, target prices, destination markets and required landing dates.
• Correspondence you send to our desk, including the content of messages, attachments and any documents you share so that we can prepare a quotation.
• Supplier and audit records that you provide when you ask us to verify a factory or a consignment.

Information generated when you use the site

• Technical data such as the type of device, browser and operating system you use.
• Log data such as the pages you view and the time you spend on each part of the site.
• Network data such as your approximate region, used only to keep the site reliable and secure.

We do not ask for sensitive personal information, and we do not need it to answer an export enquiry. Please avoid sending sensitive information, such as health details or government identity numbers, through the contact form or by ordinary email.

How We Use Information

We use personal information to run the trading house and to answer the requests we receive. The specific purposes include the following.

• To respond to your enquiry and to prepare quotations, sourcing sheets and sampling proposals.
• To place orders with suppliers, to arrange inspections and to prepare export documents.
• To communicate with you about the status of a programme, including sampling, production and shipment milestones.
• To keep accurate business records for accounting, tax and audit purposes.
• To improve this website so that it loads quickly and is easy to use.
• To detect, prevent and address misuse of the site or of our services.
• To comply with legal obligations that apply to a company registered in Hong Kong.

We do not sell personal information, and we do not rent it to anyone. We do not use personal information to make decisions that produce legal effects about you through automated processing alone.

Our Legal Basis

Depending on the circumstances, we rely on one or more of the following grounds to process personal information.

• Performance of a contract, when processing is needed to prepare a quotation, place an order or deliver a programme that you or your company have requested.
• Legitimate interests, when processing is needed to run the trading house securely and efficiently, and when those interests are not outweighed by your rights.
• Consent, when you have clearly agreed that we may use your information for a specific purpose, such as adding you to a marketing list. You may withdraw consent at any time.
• Legal obligation, when we must keep or share information to comply with the law that applies to us.

Where we rely on legitimate interests, we consider the purpose carefully and we keep the amount of information we use to the minimum needed. Where we rely on consent, we make the request separate and clear so that agreeing is a genuine choice.

How We Share Information

We share personal information only where it is necessary and only with parties who need it for a defined purpose. The categories of recipients are described below.

• Suppliers and factories, when a programme requires them to produce goods to your specification or to receive shipping instructions.
• Inspection partners, when a third party is asked to audit a factory or to inspect a consignment on our behalf.
• Logistics and freight providers, when they need contact details to arrange collection, carriage or delivery.
• Professional advisers, such as accountants and legal advisers, who are bound by duties of confidentiality.
• Service providers who host the website or provide email, kept to the minimum access needed to perform their task.
• Authorities, when we are required by law or by a valid legal request to disclose information.

When we share information with a supplier or a partner, we share only what the task requires and we ask that the recipient handle it responsibly. We do not permit a recipient to use your information for its own independent marketing.

Working With Suppliers

An export trading house depends on a network of suppliers, and that network sometimes involves personal information about the people who work at those suppliers. We handle that information with the same care that we apply to buyer information.

Supplier records may include the name of a factory contact, an email address, a telephone number and notes about production capacity, certification and audit findings. We use these records to place orders, to book inspections and to decide whether a factory remains on our approved list. We keep audit findings factual and supported by evidence, and we do not record opinions that cannot be substantiated.

Where a supplier provides personal information about its own staff, the supplier remains responsible for having a lawful basis to share it with us. We ask suppliers to share only the minimum needed for the trading relationship.

Cookies and Similar Tools

This website uses only the small amount of browser storage that is needed to make the site work correctly. We do not use cookies to build advertising profiles, and we do not sell data collected through cookies.

If we use a cookie or a similar tool, it will be for one of the following purposes: remembering a simple interface choice during a visit, measuring whether pages load correctly, or protecting the site against abusive traffic. Where a tool is not strictly necessary, we will explain what it does before it is used.

You can control or remove cookies through your browser settings. If you block every cookie, some parts of the site may not behave exactly as intended, but you will still be able to read all of the content and to contact us.

How Long We Keep Information

We keep personal information only for as long as it is needed for the purpose it was collected, and then we delete it or make it anonymous. The exact period depends on the type of information and on the reason we hold it.

• Enquiry correspondence that does not lead to an order is kept for a limited period so that we can continue the conversation if you return, and is then deleted.
• Programme records, including specifications, approvals and inspection reports, are kept for as long as the trading relationship lasts and for a further period so that we can honour warranty and audit needs.
• Financial records are kept for the period required by Hong Kong law, after which they are securely destroyed.
• Website log data is kept for a short period and is then aggregated or deleted.

When the retention period ends, we remove the information from active systems and from backups as the backup cycle allows. We do not keep information indefinitely simply because storage is inexpensive.

How We Protect Information

We use administrative, technical and physical safeguards to protect personal information against loss, misuse and unauthorised access. These safeguards include limiting access to the people who need the information for their work, keeping software reasonably current, and storing records in systems that require authentication.

No method of transmission over the internet and no method of storage is completely secure. For that reason, we cannot promise absolute security, but we work to reduce risk to a level that is appropriate for the information we hold. If we become aware of a breach that affects your personal information, we will notify the affected parties and the relevant authorities as required by law.

Please help us by keeping your own account details confidential and by telling us promptly if you believe that someone has gained access to a message or a document that relates to our work together.

International Transfers

Because we arrange exports, information may travel across borders. A supplier may be located in one country, an inspection partner in another, and a buyer in a third. When we transfer personal information between countries, we take steps to ensure that the information continues to receive protection.

Those steps may include using a contract that requires the recipient to protect the information, limiting the transfer to what the task needs, and keeping the transfer within our own controlled systems where that is practical. Where the law of a destination country offers a different level of protection, we assess the risk before the transfer and we put additional measures in place where they are needed.

Your Rights

Subject to the law that applies to you, you may have the right to ask us about the personal information we hold, to correct it if it is inaccurate, to delete it in certain circumstances, to restrict how we use it, to object to certain uses, and to receive a copy in a portable format. You may also withdraw consent where consent is the basis for processing, and you may ask us not to send you marketing messages.

To exercise a right, contact us using the details in the final section. Please describe your request clearly and tell us how we can verify your identity, so that we can protect the information from being changed by the wrong person. We will respond within the period required by the applicable law, and we will explain our decision if we cannot fully meet a request.

You also have the right to complain to a data protection authority. If you are in Hong Kong, the relevant authority is the Office of the Privacy Commissioner for Personal Data. If you are elsewhere, you may contact the authority in your own jurisdiction.

Privacy for Children

This website and our trading services are intended for businesses and for adults acting in a professional capacity. We do not knowingly collect personal information from children, and we do not design our pages to attract them.

If we learn that we have collected personal information from a child without the appropriate consent, we will delete it as soon as we reasonably can. If you believe that a child has provided information to us, please contact us and we will act promptly. Parents and guardians who have questions about this section are welcome to write to us using the contact details at the end of this policy.

Marketing Communications

We may send business updates, such as a seasonal note about our export calendar or a summary of a new service line, to contacts who have asked to hear from us. We keep these messages relevant and infrequent, and every message tells you how to stop receiving them.

If you ask us to stop, we will remove you from the marketing list promptly and we will keep a minimal record of the request so that we do not contact you again by mistake. We will still be able to contact you about a live order or an active programme, because those messages are part of the service you have requested, not marketing.

Third Party Websites

This website may link to other websites, for example a logistics provider or an industry resource. We do not control those websites and we are not responsible for their content or their privacy practices.

When you follow a link, the privacy notice of the destination website will apply. We encourage you to read it before you provide any personal information. A link from our site does not mean that we endorse everything the other website does, and it does not extend our policy to cover it.

Changes to This Policy

We review this policy from time to time and we may update it to reflect a change in our practices, in the technology we use or in the law. When we update the policy, we will revise the effective date at the top of the page.

If a change is significant, we will make it prominent on the website for a reasonable period so that returning visitors notice it. We encourage you to read this page occasionally so that you always understand how we handle personal information.

Your continued use of the website after a change takes effect means that you accept the updated policy. If you do not agree with a change, you may stop using the website and you may ask us to delete the personal information we hold about you, subject to our legal record keeping duties.

How to Contact Us

If you have a question about this policy, if you want to exercise a privacy right, or if you have a concern about how we have handled your information, please contact us. We take every privacy enquiry seriously and we will respond as quickly as we reasonably can.

When you write to us about a privacy matter, please include enough detail for us to understand your request and to locate any relevant records. If you are asking about a specific enquiry or order, tell us the company name and the approximate date so that we can find the file without delay.

This policy is provided in English. It is the complete privacy statement for this website, and it replaces any earlier version that may still be cached or quoted elsewhere.